← Writing
August 10, 2026·6 min readProduct DesignScaleCase Study
Designing software 3,000 restaurants actually use
What I learned designing point-of-sale software for operators who had never used a computer for work — and why technical literacy is the real design constraint.
This is a starter post — replace it with the real thing. A quick structure that works: open with a specific, surprising moment from the project. Then the problem, what you tried, what broke, and the one insight a reader will remember.
Start with a scene, not a summary
Recruiters and designers skim. A concrete opening — a line a restaurant manager said, a screen you had to throw away — earns the next paragraph. Save the abstract lessons for after you've shown one.
End with something quotable
The best interface is the one a first-day employee can operate during a dinner rush.
A single sharp line is what gets screenshotted and shared. Write the essay, then find the one sentence worth pulling out.